Shipping policy
Welcome to ZURA HQ.
We are committed to delivering your orders quickly, safely, and efficiently across the UAE.
Order Processing
All orders are processed within 0-1 business day after order confirmation. Orders placed on weekends or public holidays may be processed on the next working day.
Delivery Time
Our estimated delivery time is 2-3 business days across the UAE. Delivery times may occasionally vary due to public holidays, weather conditions, or courier-related delays.
Free Shipping
We proudly offer Free Shipping on all orders within the UAE. No hidden shipping or delivery charges will be added during checkout.
Cash on Delivery (COD)
Cash on Delivery (COD) is available on eligible orders. Customers are kindly requested to be available at the delivery address to receive their orders.
Order Tracking
Once your order has been dispatched, updates may be provided through WhatsApp, email, or phone whenever available.
Delivery Delays
While we strive to deliver all orders on time, delays may occasionally occur due to courier service issues, public holidays, weather conditions, incorrect shipping information, or circumstances beyond our control.
Incorrect Address Information
Customers are responsible for providing accurate shipping and contact information. Incorrect or incomplete information may result in delivery delays.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
WhatsApp: 03198159420
Email: sirajjan55533@gmail.com
Thank you for shopping with ZURA HQ.